Refund policy

Last updated 11 August 2026

The short version. You have 30 days from delivery to return anything you have not used. Email hello@alderandcopper.com first and we will give you the correct return address. Return postage is yours unless we got something wrong. Damaged or wrong items are replaced or refunded in full, including shipping.

How returns work here, and why you email first

Most of what we sell ships to you directly from the workshop or distributor that makes or stocks it. That is why every return starts with an email rather than a printed label: the correct return address depends on the piece, and a parcel sent to the wrong one delays your refund by weeks.

Write to hello@alderandcopper.com with your order number. We reply within one business day with the return address and instructions.

The rules

• 30 days, counted from the day the parcel arrives.
• The piece must be unused and in its original packaging. For anything that touches food or drink, unused means unused. We cannot resell a teapot that has brewed tea.
• Return shipping is paid by you, unless the piece arrived damaged, defective, or was not what you ordered. In those cases we cover it.
• Once the return arrives and is checked, your refund goes back to the original payment method within 10 business days. Card refunds can take a few more days to appear, and that part is the card network's timing, not ours.

Damaged, defective, or not what you ordered

Tell us within 7 days of delivery, with photos of the piece and the packaging it came in. You choose a replacement or a full refund, shipping included. Do not post anything back before writing to us. For damage claims the photos are usually enough, and we would rather not make you pay to ship a broken thing.

What we cannot take back

• Returns started more than 30 days after delivery.
• Pieces that have been used, unless they are faulty.
• Espresso and bean-to-cup machines that have been filled or run. Once a machine has held water, faults are handled under the manufacturer's warranty instead, and we will help you file that claim.

Exchanges

We do not run a separate exchange process. Return the piece, order the one you want. It is faster than waiting for two parcels to cross.

Questions about any of this: hello@alderandcopper.com.